Terms and Conditions
In the interest of clarity and respect, we have outlined below terms and conditions that apply to use of information and products you have access to on this site. By using our services you agree to our terms and conditions.
Online courses
Payment
Payment for your course will be taken through PayPal. If you are unable to use this please use the contact form to arrange alternative access to courses. Access to course material will not be granted until the payment has been processed in full. Every effort is made to ensure this is no more than two complete working days. If you have not been given access to course material within three working days, please contact us using the contact form on the website.
Please also be sure to check your spam folder for any notification emails after signing up - some services, especially Hotmail, may miscategorise emails from new senders. With Hotmall, Outlook, or Live email address accounts you may need to go to >Settings >Mail >Junk Email >Safe Senders and Domains and add heartandsoulcraft.com as a trusted domain to be sure of receiving emails from us.
Cancellations
You may have the right to cancel your contract within a period of seven working days (the cancellation period) from the day of purchase. Exceptions to this are when the course has been accessed or the materials downloaded. This right of cancellation shall not affect your statutory rights.Should you wish to exercise this right of cancellation please use the contact form on the website. No refunds will be made if you cancel within seven working days but have accessed the course or downloaded course materials. You will not be able to cancel an order for any part of the course once it has been accessed. The course will be deemed to have been “accessed” when the relevant online course has been accessed by you, or any associated materials are loaded or viewed by someone utilising your account.
Unforeseen circumstances
We will not be liable or responsible for any failure to access the course or delay in the performance of the course that is caused by an event beyond our control, including but not limited to server failures, software failures, industrial action, or failure of public or private telecommunications networks, server or website maintenance.
We try to ensure that our website is always available for you. In the event that our website is unavailable at any time and for any period (for whatever reason) we shall not be liable even if this means you cannot access your course during that period. Where this significantly impacts on your ability to complete the course on time we will endeavour to extend your access to the course beyond the stated end date.
Course Materials – Content
By accessing the course content you agree to be self-responsible in your usage of this content. Claire Lucas and Heart and Soulcraft clearly state that the information and activities included on this website and in the online courses, whilst likely to support your health and wellbeing, must not be seen as an alternative to professional therapy or medical treatment. The course content is intended to provide encouragement and support self development. Please seek professional advice and treatment for any symptoms that require it.
Course Materials – Language
This course is written in English. As yet, it is not available in any other language.
Course Materials- Copyright
Copyright for all Course Materials shall remain the property of Heart and Soulcraft. You agree not to reproduce, sell, hire or copy Course Materials (in whole or in part) and not to use such materials except for the purposes of post-course reference.
Login Details
You are responsible for maintaining the confidentiality of your Login Details. You must keep your Login Details secret and take all reasonable precautions to prevent unauthorised or fraudulent use of them.
You must not disclose your Login Details to any other person or record your Login Details in any way that may result in them becoming known to another person. You agree to accept responsibility for all activities that occur under your account.
You should inform us immediately if you have any reason to believe that your Login Details have become known to anyone else, or if the Login Details are being, or are likely to be, used in an unauthorised manner.
Privacy Policy
Collecting your information: we use a web analytics tool to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information.
Using your provided information: we use personally identifiable information you supply about yourself for billing purposes, to log you into the site to access your paid content, to understand site usage, improve our content and product offerings and to customise our site’s content, layout, and services. We use your email address to send you newsletters or other communications that you have requested or require from the site, but you have the opportunity to opt in or out of various email communications. If at any stage you no longer wish to receive any emails that you receive from the site you can stop them by contacting us.
We do not share your information with third parties, but if you use Paypal, you do choose to share some of your data with them. If you opt-in to our email newsletters, your email address is shared with a secure third party service provider, Mailchimp.com, and you can unsubscribe from that at any time by simply clicking a link. You can request your data from us, request correction of it, and request deletion of your data, but please note that UK tax laws require the retention of some payment records for seven years.
Payment Processing
We take online payments for our products and services. We use Paypal as our payment provider. We don’t store the payment details on our server but we do store your name and address details. Your personal information is stored in our databases.
Your password
You may not disclose your password to any third parties nor share it with any third parties. If your password has been compromised for any reason, you should immediately contact us.